Shipping & Returns
Feather Drum proudly ships WORLDWIDE. We use Australia Post, DHL, DHL e-commerce and Toll.
A tracking number will be provided once your order has shipped so you can easily track your goods online.
SHIPPING COSTS - CLOTHING
Free standard shipping on orders over AUD $250 (NB: Not applicable during sale period).
Express Shipping: AUD $15.00 flat rate (excluding Bulky Items) (NB: Not applicable during sale period, please email for an express quote during this time or for Bulky Items).
Free local pick up:
Available from our Northern Beaches Showroom on Tuesdays and Thursdays only, between the hours of 9.30am - 3.30pm. Pick up address: Unit 2, 228 Headland Road, North Curl Curl, NSW 2095, Australia. Please enter code "LOCAL PICK UP" at checkout.
AUD $25.00 flat rate to New Zealand only
AUD $35.00 flat rate (except Bulky Items) to Rest of the World
AUD $60.00 flat rate - Bulky Items
AUD $55.00 flat rate (except Bulky Items).
For OUTLET shopping we reserve the right to send your parcel 'standard service, no tracking', if the actual shipping cost is considerably in excess of the flat rate offered, or to charge the actual shipping rate to the customer, or to exercise our right to cancel the order.
* All international customers are responsible for the customs rates within their own country. For further information, please contact your local customs office.
Feather Drum will declare FULL $ value on international shipments and must include an invoice for customs should they require it. Unfortunately we CAN NOT put a lower value on the parcel or describe the products inaccurately.
SHIPPING COSTS - FURNITURE
All furniture is for local pick up from our Northern Beaches Showroom on Tuesdays and Thursdays only, between the hours of 9.30am - 3.30pm. Any other time is strictly by appointment. Pick up address: Unit 2, 228 Headland Road, North Curl Curl, NSW 2095, Australia.
For shipping in Australia, please email firstname.lastname@example.org for a shipping quote.
International shipping of furniture is not available at this time.
SHIPPING TIME (estimate only)
We will do our best to process all orders within 24-72 hours from ordering.
Orders placed on a weekend/Public Holiday will be processed within 24-72 hours of the next business day.
Domestic shipping - please allow 1-3 business days for delivery and an extra 1-2 days for locations outside of metropolitan areas and up to 5-7 days for Western Australia.
Worldwide shipping - please allow 10-21 business days (shipping may take longer to some countries, so please be patient).
Order processing times may increase during busy periods, (e.g. at Christmas and during promotions/sales).
Delivery estimates are likely to increase during peak season (e.g. around Christmas)
Customers who wish to use a courier service should email email@example.com for a shipping quote and delivery estimate BEFORE placing their order online so the correct shipping amount can be charged.
Please ensure your delivery details are correct. Feather Drum takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
Once items leave Feather Drum premises, it accepts no liability for lost or missing parcels which are accountable to the negligent actions of the respective postal service. Customers can opt to insure their parcel or request recorded delivery or signature by sending an email to firstname.lastname@example.org BEFORE placing their order online. Extra charges will apply.
Every product we send out is initially quality controlled, however in the unlikely event that you receive a product with a manufacturing fault we will happily replace it as long as it has been returned to us within 7 days of delivery.
Items must be returned in original condition, namely unworn, unwashed and tags attached. Please note that wear and tear in the course of normal use is not considered a manufacturing fault. With respect to Pilgrim products, please refer to the 'Care' section of the website and note, due to the nature of the products sold, fading and pilling are not considered manufacturing faults and garments should be cared for in accordance with the advice therein.
Size exchange requests are subject to availability of stock. In these circumstances customers will be responsible for the shipping and handling charges to return the item(s) back to us and send the exchange item back out.
Exchanges on international orders are not permitted.
PLEASE NOTE: ALL SALE ITEM PURCHASES ARE FINAL. WE DO NOT OFFER REFUNDS OR EXCHANGES ON SALE ITEMS.
HOW TO DO IT
Please email us within 7 days of the purchase date your request to return/exchange an item at email@example.com and we will provide you with an RA Number to record on your return/exchange form.
Please fill in the return/exchange form sent with your order along with the tagged/unworn item to the address below. We will replace your item within 7 business days of our receipt of the returned item.
For all exchanges (excluding faulty items), customers will be responsible for the shipping and handling charges to return the item(s). You are also required to enclose a prepaid post bag, for the return of your item(s). We strongly suggest that you use a registered mail service so you can track the package. Feather Drum will not be held responsible for any packages returned that have not been received our end.
All returned items must be in a new, unwashed and unused condition, with all tags attached. Feather Drum is not responsible for any item(s) returned that have been washed and in a worn condition.
We will not accept your return/exchange if Feather Drum considers the item(s) used.
Any items returned outside the '7 days from delivery' period or items returned damaged (unless faulty) or soiled will be the responsibility of the customer to retrieve. Feather Drum will not pay to return these items to you.
FEATHER DRUM RETURNS
PO BOX 416